Returns & Exchanges

At AYN, we strive to ensure your handheld gaming experience is flawless, allowing for returns on all Odin and Loki devices within 30 days of delivery if they remain in original, unopened condition. For hardware defects or technical issues, our comprehensive warranty program provides dedicated support and exchange options.

Return Process

• 1.
  Initiate Your Request

  Contact our support team via email with your order number and a detailed reason for the return to receive your Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Device

  Securely pack the device in its original retail packaging, including all accessories, charging cables, and manuals to ensure a full refund eligibility.

• 3.
  Ship to Service Center

  Affix the provided shipping label or send the package to our designated inspection center using a tracked shipping method to prevent loss during transit.

• 4.
  Inspection and Refund

  Once our technicians verify the device's condition and serial number, your refund or exchange will be processed within 5-7 business days to your original payment method.